Privacy policy
GENERAL INFORMATION
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
INFORMATION WE COLLECT & THE WAY WE USE
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services.
You can access all your personally identifiable information that we collect online and maintain by logging in and clicking on "my account" in the above menu. We use this procedure to better safeguard your information.
We reserve the right to change this policy at any time by posting changes on this site. Your continued use of the resources on this site after changes are posted constitude your acceptance of this policy as modified by the posted changes.
STOCK AVAILABILITY
We cannot guarantee that every item offered for sale online would actually be shipped right away as inventory can change significantly from day to day. In a rare case, an item may be in stock when you place your order and sold out by the time your order is processed. However, for any item which you place an online order and is found to be sold out at the time of processing, we will inform you by email & remove off the item from your order.
Pre-Orders
What is a Pre-Order?
A pre-order allows you to reserve a product before its official release. These are newly announced products that are not yet available in stock.
Pre-ordering is the best way to secure highly anticipated, limited edition, or high-demand collectibles before they sell out.
How do I know the expected arrival date?
The Estimated Stock Arrival (ETA) is mentioned in the product description of each pre-order item.
Please note that all ETAs are tentative and are based on the manufacturer's release schedule and international shipping timelines.
If the brand postpones the release or if shipping delays occur, the ETA will be updated on the product page, and we will keep customers informed.
Pre-Order Processing & Dispatch
- Every pre-order product includes an estimated release/arrival date in its product description.
- Once the product is released by the manufacturer and arrives at our warehouse, orders are typically dispatched within 7–10 business days.
- Dispatch timelines may vary slightly during periods of high-volume arrivals.
Important Pre-Order Terms
By placing a pre-order, you acknowledge and agree to the following:
- Release dates are determined solely by the manufacturer and are subject to change without prior notice.
- Product availability depends on the manufacturer's production schedule, supplier allocations, and the quantity allocated to Fatcat Collectibles.
- Delays caused by manufacturers, shipping carriers, customs clearance, or other unforeseen circumstances are beyond our control.
- If a release date or stock arrival is postponed, we will notify customers and update the estimated arrival timeline accordingly.
- By placing a pre-order, you agree to wait in the event of such delays.
Cancellation & Refund Policy
All pre-orders are final.
Pre-orders cannot be cancelled, modified, or refunded once placed, as inventory is reserved specifically for your order.
Please place your pre-order only if you are comfortable with the possibility of release date changes and delivery delays.